We want you to love what you order — but if something goes wrong, we’re here to help. Please read our return and refund policy carefully.
If your order has not been delivered within the estimated delivery timeframe:
Step 1: Please check your tracking information for any updates.
Step 2: If the tracking shows no movement or the item appears lost, contact us at [email protected] within 30 days of your order date.
Resolution: We’ll either resend your item at no extra cost or issue a full refund.
If your item arrives broken, scratched, or damaged in any way:
Step 1: Contact us within 7 days of receiving the item.
Step 2: Please include clear photos of the damaged item and packaging.
Resolution: We’ll offer a replacement, exchange, or full refund based on your preference.
If you received an incorrect product:
Step 1: Notify us within 7 days of delivery.
Step 2: Include a photo of the item received and your order details.
Resolution: We’ll send the correct item immediately or issue a full refund.
For approved returns, we will cover or reimburse the return shipping cost if the issue was our error (e.g., damaged or incorrect item).
If a return is requested for any other reason, return shipping is the customer’s responsibility.
Once your return or issue is confirmed:
Refunds will be processed within 5–10 business days back to your original payment method.
You’ll receive a confirmation email once the refund is issued.
If you have any issues, contact our support team at:
📧 [email protected]
